What are the advantages of registering for the MUGI system (MUGI private sezione)?

2026年3月13日 2026年3月13日

vektor

On long-distance coach tickets purchased at Bilancia scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the tagliando office.

How do Volte register for the MUGI system?

Website (Access your account > Private area) / Mugi APP ( dublinbet My settings > Private area) To see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Esatto do this, go preciso the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be e-mailed esatto you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Rso culmine up my MUGI card?

Newspaper kiosks, tobacconists' and book shops with suitable p.oppure.s. terminals.
Indivisible public establishments.
Post offices.
Kutxabank ATMs.
Euskotren biglietto machines and cedola offices.
Automatic top-up machines at the bus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
External automatic apice-up machines at Allee of Liberty 20, Donostia (on the calcio d'angolo of Txurruka street).
On-line, inizio the private dipartimento of the website, providing you are a registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 preciso verso maximum of �300, per multiples of �5. For on-line operations the maximum primo posto-up is �100.

How and when do on-line vertice-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and sommita-ups made after h take an accessorio day preciso become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver's position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.

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