What are the advantages of registering for the MUGI system (MUGI private settore)?

2026年3月13日 2026年3月13日

vektor

On long-distance trainer tickets purchased at Pesa ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your betnero account > Private sezione) / Mugi APP (My settings > Private dipartimento) Puro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as per user of the system. Onesto do this, go sicuro the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be anche-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out strada the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Settore of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte top up my MUGI card?

Newspaper kiosks, tobacconists' and book shops with suitable p.o.s. terminals.
Indivisible public establishments.
Post offices.
Kutxabank ATMs.
Euskotren cedola machines and tagliando offices.
Automatic vertice-up machines at the corriera stations in Bilbao, Vitoria-Gasteiz and Donostia.
External automatic top-up machines at Allee of Liberty 20, Donostia (on the corner of Txurruka street).
On-line, modo the private settore of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can culmine up from �5 sicuro verso maximum of �300, con multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and primo posto-ups made after h take an accessorio day esatto become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesa buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver's position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.

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