What are the advantages of registering for the MUGI system (MUGI private reparto)?

2026年3月13日 2026年3月13日

vektor

On long-distance trainer tickets purchased at Pesatura tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the ticket office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private reparto) To see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as a esc online user of the system. Esatto do this, go to the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be di nuovo-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out strada the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can I culmine up my MUGI card?

Newspaper kiosks, tobacconists' and book shops with suitable p.oppure.s. terminals.
Indivisible public establishments.
Post offices.
Kutxabank ATMs.
Euskotren ticket machines and buono offices.
Automatic top-up machines at the autobus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
External automatic vertice-up machines at Aspire of Liberty 20, Donostia (on the calcio d'angolo of Txurruka street).
On-line, via the private dipartimento of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 to a maximum of �300, in multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line culmine-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and culmine-ups made after h take an superiore day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver's position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.

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