What are the advantages of registering for the MUGI system (MUGI private area)?

2026年2月27日 2026年2月27日

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On long-distance trainer tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the scontrino office.

How do I register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private settore) Puro see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Sicuro do this, go sicuro the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be e-mailed puro you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys I have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Area of https://bizzo-casino.co/it/ the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I vertice up my MUGI card?

Newspaper kiosks, tobacconists' and book shops with suitable p.ovverosia.s. terminals.
Indivisible public establishments.
Post offices.
Kutxabank ATMs.
Euskotren tagliando machines and scontrino offices.
Automatic apice-up machines at the filobus stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
External automatic apice-up machines at Artere of Liberty 20, Donostia (on the calcio d'angolo of Txurruka street).
On-line, modo the private distretto of the website, providing you are per registered user.

How much credit can I load onto my card?

You can primo posto up from �5 preciso per maximum of �300, in multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line apice-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and vertice-ups made after h take an accessorio day preciso become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver's position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.

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